Need a hand? Check the FAQ below, or get in touch and we’ll help.
Email our support team and we’ll get back to you, usually within a couple of business days.
admin@secondwindstudios.ioTip: for purchase or bug reports, include your account name, your device/browser, and roughly when it happened — it helps us resolve things faster.
You can sign in with Google or with an email address and password from the home screen. You can also play instantly as a guest without an account.
No. Guest progress (your name, stats, Gold, and cosmetics) is saved on your device under an anonymous account. When you create a full account, your guest progress is merged into it.
Open your Profile and tap the pencil next to your name. Names must be 1–20 characters and pass our content filter. (Guest accounts must sign up first.)
If you signed up with email and password, use the password options in your Profile → Account. If you signed in with Google, manage your password through your Google account.
You buy Gold with real money and spend it on cosmetics in the store. On the web, payments are handled by Stripe; on iOS, by the Apple App Store. We never see or store your card details.
Gold is credited right after the payment is confirmed, which can take a few moments. If it still hasn’t arrived after a few minutes, email us with the approximate time and amount and we’ll sort it out.
Purchases are generally final. For web purchases, contact us and we’ll review it. For purchases made on iOS, refunds are handled by Apple through your App Store account.
Yes — your owned cosmetics, equipped looks, and Gold balance are tied to your account and sync across web and mobile when you’re signed in.
That’s an anti-cheat guard that rejects words submitted within a fraction of a second of the letters changing — faster than a human could realistically react. If you hit it during normal play, just submit again a moment later.
Words must be in our dictionary and use the current letters under the active game mode’s rules. Some slang, proper nouns, and very obscure words may not be included.
Use the report option in-game. Chat is automatically filtered, and we review reports to keep the game friendly.
Check your internet connection and refresh the page (or restart the app). If the problem persists, let us know your device, browser, and roughly when it happened.
Email us from the address on your account and we’ll delete your personal data within 30 days, except records we’re required to keep by law (e.g. transaction records).
See our Privacy Policy for exactly what we collect and why. We don’t sell your data or use it for cross-app advertising.